Applying Quality Management in Healthcare: A Process for Improvement - Hardcover

Kelly, Diane L.

9781567932065: Applying Quality Management in Healthcare: A Process for Improvement

Hardcover

ISBN 10: 1567932061 ISBN 13: 9781567932065

Publisher: Health Administration Pr, 2003

Kelly (University of North Carolina) supplies healthcare managers with an approach to quality issues based on the application of systems thinking to healthcare organizations. She explores fundamental managerial and organizational issues related to healthcare quality, explains basics of performance excellence, and provides a set of tools for managing healthcare quality. Several system models are presented to demonstrate the relationships among variables within a system. Annotation (c) Book News, Inc., Portland, OR (booknews.com)

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About the Author:

Diane L. Kelly, Dr.P.H., M.B.A, R.N., is adjunct assistant professor at the University of North Carolina, Chapel Hill where she teaches master's students in health policy and administration and public health leadership. She also serves as faculty for continuing professional educational programs, including Project HOPE's Health Care Management training program in Eastern Europe.

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