After years of work in Customer Service and Sales, there are always those events that make great dinner conversation and humor. My background consists of daycare work, retail at a health food store, District Manager at a newspaper, newspaper carrier, library technical page, substitute teacher, TSR (telephone sales representative), CSR (customer service representative), escalation line for TSR and CSR and phone quality assurance monitor. With each of these experiences in the work force, the number of customer service opportunities and mishaps did happen. The venues of business that were involved in each of these job opportunities did create many odd situations. In this book I will cover aspects of retail, financial, collections, personal shopper and other business lines that handle customer service. Please hang on for the ride, as the unexpected will happen when you least expect it. In customer service the unexpected is the norm. Along the way you will pick up some tips to be the good customer and make your life easier a phone call at a time.
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About the Author:
Erin Keuter Laughlin was born in Florida and raised in North Idaho on a small family ranch. Travel through most of the country has enhanced her life and those she has met. She is known for being an artist, poet and photographer amongst other things. The interest she had in nature and the environment greatly influenced her life. She graduated from North Idaho College with A.A. Degrees in English, Art History and Sociology. Currently, she is an administrator for a small children’s museum using many of those skills. She has been participating in a series of radio broadcasts involving humor and education. After sometime away from the typewriter, she has begun to write again. Erin does live in North Idaho with her husband, adult son with autism and a small herd of galloping cats.
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